Shipping & Handling
Information about shipping & handling protocol.
Once order is completed in our shopping cart and sent to us, within 2 business days we will advise as to cost of shipment.
Orders with a pantry, oven cabinet, large panel, or orders which need to ship on double/over-sized pallets due to the order size will not be able to utilize a lift gate. If your order is able to utilize a lift gate, it will be automatically included on your delivery.
It is highly recommended to have at least 1-2 additional people to help unload the cabinets regardless if a lift gate is used or not. Cabinets can be very large and heavy, and the driver is not responsible for unloading any items, only to get the pallet to the back of the truck. Then, it is the customer’s responsibility to unload each cabinet.
Deliveries will be on 53 foot trailers. Please contact us about your delivery IF: You live in a Gated Community, on a private drive, narrow road or cul-de-sac. Then, we can arrange in advance for a smaller truck to make your delivery. If smaller trucks are not available, you may be required to meet the driver if a large truck is not able to get to your exact location.
If the delivery is being made to a less accessible area or areas which require special/additional freight services (crossing water, on a small island, etc.), you may be responsible for additional freight charges. If this is the case, we will contact you prior to your order shipping to go over your options.